Frequently Asked Questions
Unlike cookie cutter DIY floral services, our commitment to you is that each bride will be presented with a completely customized floral design to suit her needs. We take the time to meet with our brides, consult on style, budget, and aesthetic, as well as comfort level with florals and design, to create a package that will suit her needs and abilities. We also offer support options post-purchase so that brides aren’t left struggling in the days before her wedding.
Your one hour floral consultation will take place with a working luxury florist with a decade of experience with floral design. Each consultation includes time to review inspiration photos, Pinterest boards, and any design notes provided prior to the call, as well as the time to get to know our brides and their individual needs and wants during the call. We will walk through all of your pieces to build out tailored floral recipes, and we will get to work on your floral grids and mood boards following the call, with a 72 hour turnaround time for your review. Each design fee includes up to three floral grid edits, ensuring that you feel completely satisfied with the final floral order.
As with our full service brides, all of our DIY brides have the option to modify their orders, accommodating RSVP changes, floral design changes, and all of the moving pieces that come with wedding floral and decor, until 30 days prior to the bride’s wedding date.
Each DIY wedding floral order will have three payments:
- Design Fee: This fee covers the time and work by our designer to create your custom floral recipes and mood boards. This fee is non-refundable.
- Deposit: Once your order is finalized, you will be asked to place a deposit toward your floral order, which will be applied toward your final balance.
- Balance Payment: The balance of your floral order payment will be due 30 days prior to your wedding date, once your order totals have been confirmed.
Because we are unable to control the conditions and care given to our stems once they arrive at their destinations, our refunds are limited to stems, vessels, and mechanics that arrive damaged. We hope you won’t need one, but to receive a refund, brides must provide photos of the damaged products within 24 hours of receipt of packages, emailed to damage@bespokebloomkits.com, and provide our team with the opportunity to overnight replacement stems or vessels, if possible.
Because we are working with living product, there are (rarely) supply issues that can impact our ability to deliver a specific bloom in your order. In most cases, we are able to connect with you directly prior to your order shipping and discuss comparable substitutions. In all cases, substitutions will be offered that are of equal or greater value than the original stem.